Help centre

Frequently asked questions

Everything schools ask before they switch to KinoERP.

Getting started

How long does onboarding take?▾

Most schools are live within 3–5 days. We help import your existing data (students, staff, fees) and train the core team over a short video call.

Can I try KinoERP without signing up?▾

Yes — head to the live demo page and log in with the demo credentials. The demo school has real data loaded so you can try every feature.

Is training included?▾

Yes. All Growth and Enterprise plans include live training for the office staff, teachers and principal, plus written/video tutorials for self-paced learning.

Data & security

Where is my school's data stored?▾

On our Indian data centres (Mumbai / Delhi). Enterprise plan supports on-premise or a private cloud tenant of your choice.

Is the data secure?▾

Every school is isolated (multi-tenant architecture). Passwords are hashed (bcrypt). All traffic is TLS 1.2+. Nightly encrypted backups. Granular role-based access controls.

Can I export my data?▾

Yes, anytime. Export to Excel/CSV from every module, or request a full database export. We believe your data is yours.

Do you share data with third parties?▾

Never. We don't sell student data. See our privacy policy.

Features & integrations

Do you have a parent / student mobile app?▾

Yes — native Android and iOS apps for parents, students and teachers. Push notifications for attendance, fees and notices.

Which payment gateways do you support?▾

Razorpay, PayU, Instamojo and more. We can integrate any UPI/card gateway your school already has.

Can I customise the report cards / receipts?▾

Yes — use the built-in Slip Template editor to design receipts, ID cards and certificates matching your school's branding.

Do you support multiple branches?▾

Yes — the Enterprise plan supports multi-branch schools with a head-office consolidated dashboard.

Pricing & billing

How is pricing calculated?▾

Per active student per year. See pricing.

Can I cancel anytime?▾

Yes. If you cancel, we refund the unused portion of the year (30-day money-back guarantee).

Still have questions?

Talk to our team — or just try the live demo.